Effective Date: 15/11/2024
At Petiwala Exports, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website (www.petiwalaexports.com), use our services, or interact with us in any other way. By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect two types of information:
1.1 Personal Information
When you use our website, contact us, or place an order, we may collect personal details, such as:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details (credit card information, billing information)
- Company name (for business accounts)
1.2 Non-Personal Information
We also collect non-personally identifiable information to improve the performance of our website and services. This may include:
- Browser type
- IP address
- Device information
- Pages visited
- Time spent on the website
- Referring URLs
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing and Delivery: To process and fulfill your orders, including shipping and billing.
- Communication: To communicate with you regarding your orders, inquiries, and account updates.
- Customer Support: To assist with any questions or issues you may have related to our products or services.
- Marketing and Promotions: To send you promotional materials, offers, and news about our products (only if you have opted-in).
- Website Improvement: To enhance and personalize your experience on our website, including analytics and performance tracking.
3. Data Sharing and Disclosure
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors, delivery services) who help us operate our business and deliver products.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owners.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies are small files placed on your device to store information about your preferences and activity on our site.
- Session Cookies: These are temporary cookies that are deleted when you close your browser.
- Persistent Cookies: These remain on your device for a set period and help us remember your preferences on return visits.
You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
5. Data Security
We implement industry-standard security measures to protect your personal information. This includes encryption, secure servers, and access controls. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can request access to the personal information we hold about you and request corrections if needed.
- Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe link in our communications or contacting us directly.
- Data Deletion: You can request the deletion of your personal data, subject to any legal obligations we may have to retain it.
- Cookie Preferences: You can manage your cookie preferences through your browser settings.
To exercise any of these rights, please contact us at the details below.
7. Third-Party Links
Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
Petiwala Exports reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: [Your Email]
Phone: [Your Phone Number]
Address: [Your Company Address]